Frequently Asked Questions

faq-facilties

Frequently Asked Questions about our Facilities

Is there on site Car Parking?

Yes.  Each apartment has a designated secured basement car space.

What are the reception hours?

Monday – Friday 8.30am – 5.00pm
Saturday 8.30am – 12.00pm
Sundays and Public Holidays Closed

We are available after hours via phone on 07 5430 000 should you have any questions that can’t wait!

What happens if we arrive after reception closes?

On arrival, if the reception window is shut, please follow the instructions on the wall and dial 5430 0000 and the onsite managers will answer.  If we are on site we will come down and check you in.  If we happen to be off site at that particular time we will direct you to the key safe outside of the reception doors where your room key and guest information sheet will be.  The following morning please register at reception pay any balance owing on your stay.

How many cars can we park in the onsite car parking?

Each holiday apartment are guaranteed 1 car space in the basement however some apartments will have access to 2 car spaces.  If this is a concern please call ahead of your arrival or ask us at time of booking.

Can I store my luggage on site if I arrive earlier, or depart later then check in/check out times?

Yes.  We will securely store your luggage in reception until required.  There is no need to arrange this prior.

What is the maximum vehicle height in the basement and ground-level car parks?

The maximum height is 2.1 metres.  All vehicles above this height will have to park out on the street.

Where can my visitors park?

There are designated 2-hour visitor parking bays in the car park on ground level.  If you have visitors arriving please direct them to this car park.

Does the building have lifts/elevators?

Yes Space Holiday Apartments has 2 lifts within the building providing access from all levels.

Is there equipment available for hire?

Yes, the following equipment is available for hire from the Space Holiday apartments for a small charge:

  • Folding beds
  • Cots
  • High chairs
  • Body boards
  • Beach towels
  • Beach chairs

We also have a free book exchange service!  Feel free to read any of the books on our book shelf in reception, and return at the end of your stay for others to enjoy.

What facilities are within the building?

BBQs
Free to use barbeque facilities are located on level 1 by the Pool and Gym area.  Please leave them clean after you have finished.  Operating hours 6am – 9pm daily.

Gym
Free to use gym is located on level 1 by the Pool and BBQ area.  Children under 16 years must be supervised by an adult if they wish to use the equipment.  Children are NOT permitted to play on the equipment at any time.  A towel must be used on equipment at all times – see gym rules located inside the gym area.  Opening hours 6am – 9pm daily.

Pool/Spa
Pool and Spa are located on Level 1 by the Gym and BBQ area.  The spa is heated to approximately 37 degrees.  The pool temperature is moderated by the spa overflow to make year-round use of these facilities possible.  Operating hours 7am – 9pm daily.

Do you have WIFI/Internet?

We have wireless internet throughout the building and offer our valued guests FREE WIFI of up to 250MB per day, per device.   Once you have used your daily quota you can purchase additional data down at reception. Please check you compendium for pricing.

Can I have my groceries delivered to my apartment before my arrival?

Yes.  Coles and Woolworths online are both happy to deliver to Space Holiday Apartments.  If you would like to arrange for grocery delivery prior to your arrival please contact us to check storage availability for your cold items.  If you are looking to have your groceries delivered during your stay please confirm with reception the best delivery address.

I am staying for a few weeks, can I arrange for my mail to be sent to my apartment?

Yes.  If you require mail to be delivered to you during your stay please contact reception for a postal address.   The nearest post offices are located on King Street, Cotton Tree and Duporth Avenue, Maroochydore.

faq-location

Frequently Asked Questions about our Location

How far are you from?

  1. Brisbane and Brisbane Airport? Space Holiday Apartments Cotton Tree is a 1 hour 10 minute drive north of Brisbane
  2. Sunshine Coast Airport? Space Holiday Apartments Cotton Tree is a 15 minute drive south of the Sunshine Coast Airport.
  3. Noosa? Noosa is a 25 minute drive north of Space Holiday Apartments and makes an extremely nice day trip. Check out the dining and retail of the famous Hasting Street while there, or take a boat ride on the Noosa River?  See our Tour page for more details.
  4. Maroochydore? Space Holiday Apartments Cotton Tree is located in the Cotton Tree area of Maroochydore, right in the CBD!
  5. Maroochy RSL? Space Holiday Apartments Cotton Tree is an 11 minute walk to Maroochy Surf Club.
  6. Maroochy Surf Club? Space Holiday Apartments Cotton Tree is an 11 minute walk to Maroochy Surf Club.

How do we get to the Resort?

By road – when travelling from the north or south take the Maroochydore exit off the Bruce Highway (National Highway 1) onto Maroochydore Road (State Highway 8). Follow the road into Maroochydore town centre. At the set of traffic lights, take a right into Horton Parade / Aerodrome Road (State Highway 6). Turn left at First Avenue, the third road on your.  Turn right onto Memorial Avenue and look for 94 Memorial Avenue as this is the back entrance to our building’s carpark.  Park undercover on ground level until you have checked in.  Secured basement level car parking is provided at no charge to all apartments.

From Sunshine Coast Airport – Pick up a hire car, let us pre-arrange a shuttle bus direct to the Apartments or take a taxi. Allow 20 minutes.

From Brisbane Airport – Pick up a hire car and drive north on the Bruce Highway or let us pre-arrange a shuttle bus to the Apartments. Allow 11/2 hours.

Are there cafes and restaurants nearby?

Space Holiday Apartments is located in a boutique entertainment precinct with a large selection of bar and restaurant options to choose from.  Click here Visit our page dedicated to showcasing the local dining scene!

What facilities are nearby?

Space Holiday Apartments are located in the heart of the Maroochydore CBD and right on the Maroochy River. Walk out your front door to the popular Cotton Tree Park and an endless selection of dining and retail options.   The Maroochy RSL is on the street behind our building (Memorial Avenue) and the Maroochydore Surf Club and patrolled beach are also an easy walk away.  The Cotton Tree Aquatic Centre is located on the eastern end of Cotton Tree Park.  Don’t forget the famous Mooloolaba Beach Esplanade is also a short distance away where the Wharf Complex, Underwater World and wonderful river cruises are all conveniently located.

Is there public transport close by?

Yes.   Bus stop 301674 is located 250m from Space Holiday Apartments on King Street Cotton Tree and bus stop 302049 is located 200m from Space Holiday Apartments on First Avenue.  The Maroochydore Station is located on Horton Parade 500m from Space Holiday Apartments.

Use the journey planner on the TransLink website to plan your trip http://jp.translink.com.au/travel-information/journey-planner/

How close is the shopping?

Space Holiday Apartments are located in a bustling entertainment precinct with dining and retail options everywhere you look.  We are located within 500 metres of the Big Top Market Place – a new fresh food precinct set to open early 2015.  The Sunshine Plaza shopping centre is only 5 minutes away on foot!  Save the parking hassles and walk.  For a full list of stores click here http://www.sunshineplaza.com/Stores/Store%20List . You will also find the following within walking distance –

  • Aldi Maroochydore – 108 Aerodrome Road, Maroochydore
  • Woolworths Maroochydore – Big Top Shopping Centre 12-20 Ocean Street, Maroochydore
  • Coles Maroochydore – Sunshine Plaza Shopping Centre Horton Parade, Maroochydore
  • Cotton Tree CBD – King Street, Cotton Tree, Maroochydore
  • Birch Carrol Coyle Cinemas – Sunshine Plaza, Maroochydore

How close is the beach?

Space Holiday Apartments are located across the road from the Maroochy River and Cotton Tree Park which is a popular place to picnic, entertain the family, swim and hire boats, kayaks and Stand Up Paddle Boards.  Click here to see all the tour and activity options available.  The Surf beach is a 10 minute walk (1km) from Space Holiday Apartments and caters for those who prefer the surf to the river.

Are there any good fishing spots nearby?

Yes.  You have the choice of River, Beach or Off Shore fishing.  Boat hire and fishing tour options are available to be booked on our Tour page of the website.

Are there any walking paths?

Yes.  You can walk along the Maroochy River and Ocean both ways for kilometres.  You will love the wide coastal path along the Maroochy River and the beaches to Mooloolaba.  These pathways are suitable for children as well as bikes.

faq-apartments

Frequently Asked Questions about our Apartments

What time do I have to check out?

Check out time is 10am daily.  Late check out can be requested subject to availability and housekeeping schedules.  Please consult with us on check in to confirm availability of late check out.  Late check out is midday.

What time can I check in?

Check in time is 2pm daily.  Early check in can be requested subject to availability and can only be determined the day before arrival.  Please phone us after 4pm the day prior to your arrival to confirm early check in.

Can we store our bikes and sporting equipment on site?

All outdoor equipment including bikes are not permitted in our apartments.  There is room in front of your car bay in the secured basement car park to put push bikes and sporting equipment.  If you require a more secure option please speak to management upon booking so we can confirm the availability of the secured bike lock up.  If you are competing in any of the local sporting events such as the Mooloolaba Triathlon or the Noosa Triathlon we are more than happy to help out with your storage needs should you require.

Is linen supplied?

Yes, all bed linen and towels are supplied with beach towels available for a small hire cost.

Your apartments are fully self-contained, what does this mean?

All of the apartments at Space Holiday Apartments have a full kitchen comprising stove top, oven, dishwasher, microwave oven, fridge/freezer and all necessary crockery, cutlery and utensils are provided. Each holiday apartment has a washing machine and a dryer. A direct dial telephone is provided in each room to enable friends or relatives to contact guests directly in your apartment.

A starter pack of tea, coffee and milk is supplied for the first night, along with a starter pack of dishwashing liquid, laundry powder and dishwasher powder.

Are your apartments air conditioned?

Yes.  All of the apartments at Space Holiday Apartments have ducted air conditioning throughout, and contain in-room operating instructions.

Are the apartments non-smoking?

Yes, all holiday apartments at Space Holiday Apartments are strictly non-smoking.

Does my apartment have a balcony?

All of the apartments at Space Holiday Apartments have balconies with outdoor furniture for you to make the most of the beautiful Sunshine Coast weather.

What are your room configurations?

We have fully self-contained 1, 2 & 3 bedroom apartments all with ducted air conditioning.

All of our 2 and 3 bedroom holiday apartments have an ensuite and main bathroom.  The ensuites are walk-into showers, and the main bathrooms are shower-over-bath.  Our 1 bedroom apartments have a separate bathroom with shower-over-bath.

Space Holiday Apartments have the following apartment configurations to choose from –

  • 1 Bedroom Ocean/River View (1 x King Bed)
  • 2 Bedroom River View (1x Queen Bed, 2 x Single Beds)
  • 2 Bedroom + Sofa Bed Option River View (1 x Queen Bed, 1 x Double Bed, 1 x Single Beds and the option of a double sofa bed at an additional once-off weekly charge)
  • 2 Bedroom Ocean View (1x Queen Bed, 2 x Single Beds)
  • 2 Bedroom + Sofa Bed Option Ocean View (1 x Queen Bed, 1 x Double Bed, 1 x Single Beds and the option of a double sofa bed at an additional once-off weekly charge)
  • 3 Bedroom River View (1 x King Bed, 1 x Double Bed, 3 x Single Beds)

How many bathrooms do the apartments have?

All of our 2 and 3 bedroom holiday apartments have an ensuite and main bathroom.  The ensuites are walk-into showers, and the main bathrooms are shower-over-bath.  Our 1 bedroom apartments have a separate bathroom with shower-over-bath.

Do your apartments allow for disabled access?

Yes!  We are proud to promote that our 2 and 3 bedroom apartments here at Space Holiday Apartments are designed to allow for disabled access.  The building is equipped with 2 generous-sized lifts, ramps into the pool and spa area as well as through to street access.  Our apartments have wide hallways and walk-through showers to allow for a shower seat or similar.  We have rubber suction handles which can used at the request of our guests in the bathroom areas.

Disability aids can be hired directly through Maroochydore Home Health Care.  We are happy to arrange this on your behalf for a small fee, simply ask us today!

http://mhhc.com.au/site-content/cms/documents/hire-sunshine-coast-price-list.pdf

Does every room have a view?

All our apartments have fantastic water views – levels 1, 2 & 3 have a view of the Maroochy River and levels 4, 5 & 6 overlook both the Maroochy River and out over the Pacific Ocean.

What is the difference between Ocean View and River View Apartments?

All of the apartments at Space Holiday Apartments have water views.  Our River View Apartments look out on to the Maroochy River and are located on levels 1, 2 and 3.  Our Ocean View Apartments look out onto both the Maroochy River and the Pacific Ocean and are located on levels 4, 5 and 6 of the building.

Does the resort have Foxtel?

Yes all of our apartments at Space Holiday Apartments have complimentary Foxtel.  Channels include Fox Sports (various channels), Nickelodeon and Nickjr, Lifestyle, Fox8, SoHo, Arena, TVH!ts, E!, B&C First, Sky News Live, Sky News Business, Sky News Weather, CNN, National Geographic Channel, Discovery Channel, History Channel, Crime & Investigation, Romance Movies, Comedy Movies, Action Movies Maxx Music, Channel V and CMC.

Are the Apartments Pet Friendly?

No (as much as we love them).  Due to building health and safety policies our holiday apartments cannot accommodate pets.  There are many local pet resorts, kennel, catteries and private pet sitters who can be contacted to look after pets during your stay.

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Holiday Accommodation Maroochydore

Maroochydore Accommodation
45 The Esplanade Cotton Tree
Sunshine Coast Australia 4558

Phone: (07) 5430 0000
International: +61 7 5430 0000
Email: stay@spaceholidayapartments.com.au

Website by Comworks Media
  • Sunshine Coast Accommodation
  • Holiday Apartments in Cotton Tree
  • Maroochydore Accommodation
  • Cotton Tree Resort
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